About Ellie
Navigating the SEND system can feel overwhelming, confusing, and at times completely isolating. From EHCPs and school disputes to benefits and legal rights, many parents are left trying to figure things out alone — often with little guidance and inconsistent support.
AskEllie was created to change that.
Why We Built Ellie
AskEllie was built from real-life experience.
Like many families, we have spent years navigating the SEND system — challenging decisions, fighting for the right support, and trying to make sense of complex processes that are rarely explained clearly.
We experienced first-hand:
- delays from local authorities
- unclear communication from schools
- and a system that often leaves parents feeling unheard
AskEllie was created to make sure other families don’t have to go through that alone.
What Ellie Does
Ellie is an AI-powered assistant designed to give parents clear, practical and legally grounded guidance when they need it most.
Ellie can help you:
- Understand EHCPs, SEND law and your child’s rights
- Break down letters from schools or local authorities
- Draft clear, professional responses
- Navigate appeals, complaints and legal processes
- Get guidance on everyday challenges like school refusal, behaviour and support strategies
Ellie is available 24/7 — so you’re never left waiting for answers.
One-to-One Support (New)
Alongside free support, we now offer optional one-to-one written support for families who need more detailed help.
This includes:
- personalised advice
- tailored responses and templates
- step-by-step guidance on complex situations
We introduced this because of the volume of parents asking for help — and the need to provide deeper, case-specific support.
Every purchase directly supports the development of AskEllie, helping us reach more families across the UK.
How It Works
You can:
- use Ellie for free via the chat
- or request personalised support through the website
To get started, simply click the chat icon or visit the support page.
Our Mission
Our mission is simple:
To make SEND support clear, accessible, and actionable — so parents feel confident, informed, and supported when advocating for their child.
No parent should feel alone navigating this system.
Disclaimer
Ellie provides guidance based on trusted sources and lived experience. While we aim to ensure accuracy, this is not a substitute for legal advice. Always seek professional advice where required.
Your information is handled with care and respect for your privacy.