Thank you for reaching out.
We support a large number of families, and to make sure we can respond fairly and sustainably, we offer two clear contact routes below. If you have any questions prior you can send them to: hello@askellie.co.uk
You can also reach us on platforms like Instagram, Facebook, and TikTok.
1️⃣ Personalised Support & Help Requests
If you’re looking for:
- personalised advice
- Help with carrying out PIP or DLA forms
- Help with carrying out PIP or DLA Reconsideration
- help understanding your situation
- Support with EHCP
- support with SEND, school issues, benefits, or legal rights
- a tailored response specific to your child or family
Please use our Private Support / Report Request option.
2️⃣ Press, Media & General Enquiries
If your message is:
- press or media related
- a collaboration enquiry
- feedback about the website
- a non-support-related question
You can contact us using the general enquiry email below.
Please note: this route is not monitored for individual support requests, and we may not be able to respond to personal cases sent via this form.
3️⃣ Newsroom, Topics & Story Suggestions
If your message is:
• a topic you think AskEllie should cover
• a SEND issue trending on social media
• a news story affecting families
• a viral video or post worth discussing
• a public concern around EHCPs, schools, DLA, PIP or autism
• a suggestion for future videos, blogs or investigations
You can contact us directly at:
We regularly review submissions from parents and supporters to help shape future content, awareness campaigns, videos and guidance across AskEllie platforms.
Please note: this inbox is for media, content and topic suggestions only and is not monitored for urgent individual support requests.
Thank you for understanding and for being part of the AskEllie community.
Our aim is always to support families honestly, ethically, and sustainably — so no one is left feeling alone.
— AskEllie