AskEllie.co.uk

Frequently Asked Questions (FAQs)

1. What is AskEllie?

AskEllie is an AI-powered support platform designed to help parents navigate:

  • SEND and EHCP processes
  • school issues and appeals
  • benefits such as DLA, PIP and Universal Credit

It provides clear, practical guidance based on real experience and UK law.

2. Is AskEllie free?

Yes — you can use Ellie for free to get guidance and answers.

We also offer optional paid support for families who need more detailed, personalised help.

Using Ellie

3. How can Ellie help me?

Ellie can help you:

  • understand your rights
  • explain EHCPs and processes
  • break down letters from schools or local authorities
  • draft responses
  • guide you through benefits and appeals

Simply type your question into the chat to get started.

4. Can Ellie read and explain letters?

Yes.

You can paste text into the chat and Ellie will:

  • explain it clearly
  • highlight key points
  • help you draft a response

Please avoid including personal or identifiable information.

5. Can Ellie help with DLA, PIP and benefits?

Yes.

Ellie can guide you on:

  • what you may be entitled to
  • how applications and appeals work
  • how to explain needs properly

For more detailed help, you can use our one-to-one support services.

One-to-One Support

6. Do you offer personalised help?

Yes.

We offer a range of one-to-one written support options depending on your situation:

  • General Support (pay what you can) – for advice across SEND and benefits
  • Advanced Support – for more in-depth guidance and follow-up
  • Premium Support – full case support
  • DLA / PIP Application Support – help completing forms properly
  • DLA Reconsideration Support – for challenging decisions

7. When should I use one-to-one support?

You should consider this if:

  • your situation is complex
  • you are completing an application or renewal
  • you are challenging a decision
  • you need clear, professional wording
  • you want someone to review your case properly

8. How do I access support?

Visit:
https://stan.store/Askellie

Or go to AskEllie.co.uk and use the contact/support page.

Accuracy & Safety

9. Is Ellie a lawyer?

No.

AskEllie provides guidance and support, not legal advice.
For formal legal matters, you should consult a qualified professional.

10. How accurate is Ellie?

Ellie is based on trusted sources including:

  • SEND Code of Practice (2015)
  • Children and Families Act (2014)
  • SEND Regulations (2014)

However:

  • information may not always be up to date
  • and AI can make mistakes

Always double-check important decisions.

11. Is my information safe?

We aim to minimise data use, but Ellie uses third-party AI systems.

Please:

  • avoid sharing personal details
  • do not include names, addresses or identifying information

See our Privacy Policy for full details.

General

12. Who is AskEllie for?

AskEllie is for:

  • parents of children with SEND
  • families navigating EHCPs
  • those dealing with school issues or EBSA
  • families applying for benefits

13. Why was AskEllie created?

AskEllie was built by parents who have been through the system themselves.

It exists to make things:

  • clearer
  • simpler
  • and more accessible

Final Note

You don’t have to navigate this system alone.

AskEllie is here to give you clarity, confidence, and practical next steps — whether through free guidance or personalised support.