🔥 AskEllie Support Services Explained
If you’re here, you’re likely trying to figure out what to do next for your child — whether that’s school support, an EHCP, or benefits like DLA, PIP, or Universal Credit.
You’re not alone.
AskEllie was created to give parents clear, practical guidance without the confusion, overwhelm, or high costs that often come with professional support.
💡 How AskEllie Support Works
There are four ways to get support, depending on how much help you need.
You can start with a quick question — or get full, ongoing support with your case.
💬 1. Personal Support Response (Pay What You Can)
👉 Best for quick help or a starting point
This is a one-time written response based on your situation.
Includes:
- ✔️ A personalised written response
- ✔️ Clear next steps
- ✔️ Based on SEND law and benefits guidance
Best for:
- Quick questions
- Understanding your situation
- Knowing where to start
💡 This option is pay-what-you-can to keep support accessible.
📄 2. Advanced Support (£29)
👉 Best for more detailed guidance and direction
This goes beyond a quick answer.
Includes:
- ✔️ Detailed personalised response
- ✔️ Step-by-step guidance
- ✔️ What to say and how to say it
- ✔️ 1 follow-up response included
Best for:
- EHCP issues or school challenges
- DLA, PIP or Universal Credit questions
- Understanding decisions and next steps
💡 This is the most popular option for parents who need more clarity.
🧠 3. Premium Support (£59)
👉 Best for complex or ongoing situations
This is full case support with continued help.
Includes:
- ✔️ Full review of your situation
- ✔️ Detailed action plan
- ✔️ Help with wording, responses, or letters
- ✔️ 2 follow-up responses included
- ✔️ Ongoing support via your support ticket
Best for:
- Challenging decisions (SEND or benefits)
- Mandatory Reconsideration or Tribunal
- Ongoing or complex cases
- When you want to get things right
💡 This is the closest level of support to working together on your case.
📞 4. 1:1 Telephone Support
👉 Best for talking things through in real time
Sometimes it’s easier to talk it through.
This option allows you to speak directly with me and get clear guidance based on your situation.
Includes:
- ✔️ 1:1 phone call
- ✔️ Focused discussion on your situation
- ✔️ Clear advice and next steps
- ✔️ Preparation via questionnaire beforehand
Best for:
- Parents who prefer verbal guidance
- Complex situations that need talking through
- Preparing for meetings or decisions
💡 You’ll complete a short form before the call so we can use the time properly.
⚖️ What Support Covers
All AskEllie support includes both:
📘 SEND Support
- EHCP applications, drafts, and reviews
- School support and placement issues
- Local Authority challenges
- School refusal / EBSA
💷 Benefits Support
- DLA (Disability Living Allowance)
- PIP (Personal Independence Payment)
- Universal Credit
- Carer’s Allowance
- Mandatory Reconsideration
- Tribunal preparation
🧾 Important Information
- Most support is provided as written guidance (except telephone calls)
- AskEllie is not a legal service
- Guidance is based on:
- The SEND Code of Practice
- UK law and public guidance
- Real experience supporting families
You remain responsible for decisions and actions taken.
🤝 Which Option Should You Choose?
If you’re unsure:
- Start with Personal Support if you just need help understanding things
- Choose Advanced if you need clear direction and next steps
- Choose Premium if your situation is ongoing or more complex
- Choose Telephone Support if you prefer to talk things through
👉 You can always move to a higher level if needed.
🔗 Get Support
💬 Final Thought
If you’re fighting for your child — whether that’s with school, your Local Authority, or the DWP — it can feel overwhelming.
You’re not expected to know how this system works.
That’s why AskEllie exists.
To help you understand your rights, take the right steps, and move forward with confidence.