AskEllie.co.uk

Last updated: 01/02/2026

Welcome to AskEllie.co.uk. These Terms and Conditions govern your use of our website, services, and AI-powered assistant (“Ellie”).

By accessing or using AskEllie, you agree to these Terms. If you do not agree, you must not use this website or services.

🔍 Quick Summary (Plain English)

We know this can feel heavy, so here are the key points:

  • Ellie provides general guidance only
  • It does not replace professional advice
  • The service uses AI (with human oversight in paid services)
  • AI can make mistakes — always double-check important information
  • Do not share sensitive or identifiable personal information
  • Paid support is a separate personalised service
  • You use AskEllie at your own discretion and risk

👉 Please read the full Terms below for full details.

1. About AskEllie

AskEllie provides guidance and information to help parents and carers navigate:

  • SEND (Special Educational Needs and Disabilities)
  • EHCP processes
  • School and Local Authority issues
  • UK benefits and support systems

AskEllie includes:

  • A free AI-powered chatbot (“Ellie”)
  • Optional paid private support services

AskEllie is not:

  • A law firm
  • A medical service
  • A regulated advisory service

2. AI-Powered Service (Important)

AskEllie uses artificial intelligence (AI) to generate responses.

This includes:

  • Automated processing of user input
  • AI-generated responses based on trained systems
  • In paid services, AI-assisted drafting with human review

By using AskEllie, you acknowledge that:

  • Responses may be generated using AI
  • AI may produce incorrect, incomplete, or outdated information
  • Outputs are provided for general informational purposes only

AskEllie does not guarantee accuracy or completeness of any AI-generated content.

You must not rely solely on AI responses for important decisions.

3. Use of the Website and Chatbot

By using this website or chatbot, you agree:

  • To use the service for informational purposes only
  • Not to rely on it as a substitute for professional advice
  • Not to use the service for unlawful, harmful, or abusive purposes
  • Not to attempt to misuse, disrupt, or exploit the system

Data Input Warning

You agree NOT to input:

  • Full names, addresses, or identifiable personal data
  • Sensitive personal or medical information
  • Confidential documents

You use the chatbot at your own risk.

Data Input & Document Upload Warning

You must not submit or upload sensitive or identifiable personal information when using the chatbot.

This includes (but is not limited to):

  • Full names
  • Addresses
  • Dates of birth
  • School names
  • Medical or confidential records

If you choose to submit any such information:

  • You do so entirely at your own risk
  • You accept full responsibility for the content you provide

You are strongly advised to remove or redact personal details before submitting any information.

AskEllie:

  • Does not accept liability for any personal or sensitive data submitted by users
  • Cannot guarantee the security of information entered into the chatbot
  • Is not responsible for any consequences arising from user-submitted data

4. No Legal Advice or Professional Relationship

AskEllie does not provide:

  • Legal advice
  • Medical advice
  • Financial advice

Use of this service does not create:

  • A solicitor-client relationship
  • Any form of professional advisory relationship

For case-specific advice, you should consult a qualified professional.

5. AI Limitations

You acknowledge that:

  • AI systems can make errors
  • Information may be incomplete or misinterpreted
  • Responses may not reflect the latest legal or policy changes

AskEllie is not responsible for:

  • Decisions made based on chatbot responses
  • Any outcomes resulting from reliance on AI-generated content

6. Private Support Services (Paid)

AskEllie offers optional paid support services providing personalised written guidance.

By purchasing this service, you acknowledge and agree that:

  • Your response is produced using a hybrid AI-assisted process
  • This includes custom-built AI systems trained on relevant UK legislation, guidance, and support frameworks
  • AI is used to analyse, structure, and draft responses based on the information you provide
  • All outputs are reviewed, refined, and issued by AskEllie

This model allows AskEllie to deliver personalised support efficiently and at a lower cost.

You further acknowledge that:

  • AI-generated content may form part of your response
  • While reviewed, responses may still contain errors, omissions, or misinterpretations
  • You are responsible for reviewing and deciding how to use the information provided

Unless stated otherwise:

  • Each purchase includes one personalised written response only
  • Additional support requires a separate purchase

This service remains informational guidance only and does not constitute legal, medical, or financial advice.

7. Payments and Refunds

  • All paid services are digital and personalised
  • Work begins shortly after purchase

Therefore:

  • No refunds are provided once work has started
  • All sales are final

Refunds may be issued at our discretion in exceptional circumstances only.

8. Your Responsibilities

By using AskEllie, you agree to:

  • Provide accurate and complete information
  • Only share information you have the right to share
  • Use the guidance responsibly

You acknowledge that:

  • Outcomes depend on the information you provide
  • AskEllie is not responsible for incorrect or incomplete input

9. Data, Privacy & Security

  • We take reasonable steps to protect your information
  • We do not sell your data to third parties

However:

  • No system is completely secure
  • Any information shared is done at your own risk

For full details, please refer to our Privacy Policy.

10. Intellectual Property

All content provided by AskEllie remains our intellectual property, including:

  • Chatbot responses
  • Written reports
  • Templates and guidance

You may use content for personal use only.

You may not:

  • Copy
  • Share publicly
  • Sell or redistribute

without written permission.

11. Limitation of Liability

To the fullest extent permitted by law, AskEllie is not liable for:

  • Any loss or damage arising from use of the service
  • Decisions made based on guidance provided
  • Outcomes relating to schools, Local Authorities, or government bodies

We do not guarantee:

  • Successful applications or appeals
  • Specific outcomes

Use of this service is entirely at your own risk.

12. Third-Party Services

We are not responsible for:

  • Payment providers (e.g. Stripe, PayPal, Stan Store)
  • External websites or organisations
  • Government systems or delays

13. Service Availability

We do not guarantee that:

  • The website or chatbot will always be available
  • The service will be uninterrupted or error-free

We may modify or withdraw the service at any time.

14. Service Refusal

We reserve the right to:

  • Refuse or cancel access
  • Restrict use

where there is misuse, abuse, or inappropriate behaviour.

15. Governing Law

These Terms are governed by the laws of England and Wales.

16. Updates to These Terms

We may update these Terms at any time.

By continuing to use AskEllie, you agree to the latest version.

17. Contact

Email: hello@askellie.co.uk