Over the past year, AskEllie has grown in a way I never expected.
Every day, I receive hundreds of messages from parents trying to navigate SEND, EHCPs, DLA, and the wider system — often feeling overwhelmed, ignored, or unsure what to do next.
I read as many as I can.
I care deeply about every single one.
But the reality is — I can’t give every situation the time and depth it truly deserves through comments and DMs alone.
And that’s exactly why things are changing.
💡 Why We’ve Updated AskEllie
AskEllie was created to make clear, reliable support accessible to families who need it most.
But as demand has grown, it’s become clear that parents don’t just need answers — they need:
- Structure
- Clarity
- Ongoing guidance
- Help responding as situations evolve
So we’ve redesigned AskEllie’s support services to reflect that.
🔥 What’s New?
We’ve introduced three clear levels of support, so you can choose what’s right for your situation.
💬 1. Personal Support Response (Pay What You Can)
For when you need a quick, clear answer.
- One written response
- Based on your situation
- Accessible pricing (pay what you can)
👉 Ideal for straightforward questions or initial guidance
📄 2. Advanced Support (£29)
For when you need more structured, detailed help.
- In-depth personalised response
- Clear step-by-step guidance
- What to say and how to say it
- 1 follow-up included
👉 Ideal if you need clarity, direction, and help taking the next step
🧠 3. Premium Support (£59)
For when you need proper, ongoing support with your case.
- Full case review
- Detailed action plan
- Written responses / templates
- 2 follow-ups included
- Ongoing support via your support ticket
👉 Ideal for complex, ongoing situations or when you need to get things right
⚖️ SEND + Benefits Support
All support options now cover both:
- SEND (EHCPs, school issues, Local Authorities)
- Benefits (DLA, UC, Carer’s Allowance, appeals)
Because in reality — these things are often connected.
🧾 Why This Matters
Many families are being left to figure this system out alone.
Professional support can cost hundreds (sometimes thousands) of pounds — which simply isn’t accessible for most people.
AskEllie exists to change that.
This new structure means:
- You can still access low-cost support
- You can choose a level that fits your situation
- You can get clear, practical guidance without the overwhelm
🤝 Built Around Real Families
Everything in AskEllie is based on:
- Real parent experiences
- Real cases
- Real outcomes
This isn’t theory — it’s what actually works.
🔗 Where to Get Support
You can access all support options here:
👉 [Insert Stan Store Link]
If you’re not sure which option to choose — start with what feels right. You can always move to a higher level of support if you need to.
💬 Final Thought
If you’re currently fighting for your child — whether that’s with school, your Local Authority, or the DWP — you’re not alone.
And you shouldn’t have to figure this out without support.
AskEllie is here to help you understand your rights, take the right steps, and move forward with confidence.
Oliver
AskEllie
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