For years, parents and carers — especially those raising children with SEND — have told us the same thing:
“I know help exists, but I don’t know what I’m entitled to, where to start, or who to ask.”
The UK benefits system is complicated, overwhelming, and full of hidden rules, exceptions and discounts that most families never hear about.
People spend hours searching online, waiting on hold, or being passed from one department to another, just to get basic answers.
That’s why we created Benefits Ellie — your new AI assistant designed to make navigating the system simple, clear and stress-free.
What Is Benefits Ellie?
Benefits Ellie is an AI tool built for real people, real families, and real-life challenges.
She explains your rights, outlines what support may be available, and helps you understand complicated processes in plain English — no jargon, no confusion, no overwhelm.
Whether you’re dealing with:
- PIP
- DLA
- Carer’s Allowance
- Universal Credit
- Housing support
- Council Tax reductions
- Social tariffs
- Water bill assistance
- Grants and cost-of-living help
— Ellie guides you through what you may be able to claim and what steps to take next.
This tool isn’t just for SEND families (though they benefit massively).
It’s for anyone trying to understand the UK’s support system without having to fight every step of the way.
Why We Created Benefits Ellie
Because too many families are slipping through the cracks.
People are missing out on:
- disability discounts
- reduced bills
- free travel passes
- companion tickets
- warm home support
- water bill caps
- local grants
- childcare help
- social tariffs
— simply because no one tells them these things exist.
Parents of disabled children, carers, low-income households and people with long-term health conditions often pay more for daily life, while receiving less information about what help is available.
Ellie exists to fix that.
She puts the information in your hands, instantly.
No waiting.
No searching forums.
No guessing what wording to use.
No being dismissed or told “you’re not eligible” when you actually are.
What Benefits Ellie Can Help You Do
✓ Understand which benefits you may qualify for
Ellie explains criteria clearly and breaks down complicated rules.
✓ Discover hidden discounts and reductions
Including broadband social tariffs, council tax reductions, cinema schemes, water bill support, disability travel cards and more.
✓ Learn about cost-of-living help specific to disability and SEND
Including grants, one-off payments, and support many families never hear about.
✓ Get step-by-step help wording what to say
Whether it’s a phone call to your council or a message to your water company.
✓ Feel more confident navigating a system that often feels impossible
Because understanding your rights is empowering.
Who Benefits Ellie Is For
Benefits Ellie is designed for:
- parents of children with SEND
- carers
- disabled adults
- people on low income
- anyone trying to understand the benefits system without stress
- families wanting to reduce bills and access the support they’re entitled to
If the system has ever made you feel lost, overwhelmed or dismissed, Ellie is here to support you — 24/7.
Try Benefits Ellie Now
You can be one of the first to try it here:
There’s no sign-up, no pressure — just clear guidance when you need it.
Final Thought
The benefits system shouldn’t require a law degree, hours of research, or endless phone calls to access support that families legally deserve.
Benefits Ellie won’t solve the system, but she will make it easier to navigate.
She gives parents the confidence, clarity and information they’ve been missing for years.
And most importantly:
She helps families get the support they are entitled to — not the support they’re told to settle for.
If you’d like a blog post on “Hidden discounts for PIP/DLA you can claim today” or a downloadable checklist families can use, just let me know.
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