At AskEllie, everything we build comes from one place —
our own experience as parents navigating the SEND system.
But as the platform grows and more families rely on it, we also recognise something important:
👉 With that comes responsibility.
⚖️ Why We’ve Made Changes
Today, we’ve taken time to review and strengthen parts of AskEllie following feedback from a specialist lawyer in responsible AI.
This wasn’t because anything had gone wrong —
but because we want to make sure we’re doing this properly, safely, and transparently for the families who trust us.
🔧 What’s Changed
1. Clearer Guidance (Not Legal Advice)
We’ve updated wording across the site and chatbot to make it clear that:
👉 AskEllie provides guidance and support, not legal advice
👉 We are here to help you understand and navigate — not replace professionals
2. Stronger Chatbot Warnings
Before using Ellie, you’ll now see clearer guidance to:
👉 Avoid sharing personal or sensitive information
👉 Understand that AI may not always be 100% accurate
👉 Use responses as guidance, not final decisions
3. Improved Privacy & Transparency
We’ve updated our Privacy Policy to:
👉 Better explain how data is handled
👉 Be clearer about third-party AI tools
👉 Strengthen transparency around your information
4. Updated Terms & Expectations
We’ve made it clearer:
👉 What Ellie can and cannot do
👉 How the service should be used
👉 What to expect from private support
5. Safer, Clearer Language Throughout
We’ve reviewed our content to ensure it:
👉 avoids misleading claims
👉 reflects real-world use
👉 stays aligned with responsible AI use
🤝 What Hasn’t Changed
What hasn’t changed is why AskEllie exists.
We are still:
- parents who’ve been through this system
- people who understand how overwhelming it is
- committed to making things clearer, simpler, and more accessible
💡 Why This Matters
There are a lot of families using AskEllie.
Some are overwhelmed.
Some are at breaking point.
Some just need clarity on what to do next.
Making these updates ensures:
👉 you can trust what you’re using
👉 you understand how to use it safely
👉 and we continue to build something that genuinely helps
🌱 Moving Forward
AskEllie will continue to grow —
but we want to grow the right way.
That means:
- listening to feedback
- improving constantly
- and putting families first
If you’ve used AskEllie, shared our content, or trusted us with your situation — thank you.
It genuinely means everything.
👉 You can explore our resources and support at:
www.AskEllie.co.uk
💬 Final Thought
We built AskEllie because we needed it.
We’re improving it because you deserve something that works — and works safely.
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